Shipping policy

We are committed to providing fast, reliable, high-quality shipping across the Arab Republic of Egypt.

Order processing

All orders are processed within 24 hours on business days.
Orders placed during weekends or official holidays are processed on the first following business day.
The order must be confirmed with the sales department by phone or WhatsApp before shipping.
Customer details, shipping address, and order details are reviewed during confirmation to ensure accuracy.
If we can't reach the customer or the order isn't confirmed within the specified time, the company reserves the right to postpone or cancel the order.
The order is shipped after paying the agreed deposit; no order is prepared or shipped before receiving the deposit.

Standard delivery takes 1 to 3 business days, depending on the city or governorate.
Remote areas may take additional delivery time due to shipping conditions.

Shipping fees vary by customer location and are calculated and shown at checkout.
Free shipping offers may be available during campaigns and promotions, subject to each campaign's terms.

The shipping partner attempts delivery up to twice.
If we can't reach the customer or the delivery is refused, the shipment may be returned to the company.

The customer is responsible for entering correct and complete shipping details.
The company is not liable for any delay or non-delivery caused by an incorrect or incomplete address or phone number entered by the customer.

If you have any questions about shipping or delivery, contact customer service and we'll be happy to help.

We are committed to providing fast, reliable, high-quality shipping across the Arab Republic of Egypt.

All orders are processed within 24 hours on business days.
Orders placed during weekends or official holidays are processed on the first following business day.
The order must be confirmed with the sales department by phone or WhatsApp before shipping.
Customer details, shipping address, and order details are reviewed during confirmation to ensure accuracy.
If we can't reach the customer or the order isn't confirmed within the specified time, the company reserves the right to postpone or cancel the order.
The order is shipped after paying the agreed deposit; no order is prepared or shipped before receiving the deposit.

Standard delivery takes 1 to 3 business days, depending on the city or governorate.
Remote areas may take additional delivery time due to shipping conditions.

Shipping fees vary by customer location and are calculated and shown at checkout.
Free shipping offers may be available during campaigns and promotions, subject to each campaign's terms.

The shipping partner attempts delivery up to twice.
If we can't reach the customer or the delivery is refused, the shipment may be returned to the company.

The customer is responsible for entering correct and complete shipping details.
The company is not liable for any delay or non-delivery caused by an incorrect or incomplete address or phone number entered by the customer.

If you have any questions about shipping or delivery, contact customer service and we'll be happy to help.