Returns & exchange policy

1. Refund policy

• The company does not offer order refunds after confirmation or shipping.
• All orders are final once confirmed and the deposit is paid.
• The paid deposit is non-refundable after order confirmation, unless the cancellation or error is caused by the company.

2. Exchange policy

You can request a product exchange within 24 hours of receiving the order in these cases:

• The product arrived damaged during shipping.
• There's a clear manufacturing defect.
• You received a different product than ordered.

Conditions for accepting an exchange

To accept an exchange request, the following is required:

• Submit the exchange request within 24 hours of receiving the order.
• Send photos or video showing the issue.
• Provide the order number or purchase proof.
• The product must be in its original, unused, unopened condition with all original packaging and accessories.

After reviewing and approving the request, the exchange process begins.

Exchange based on customer preference

If the customer wishes to exchange the product for a reason unrelated to a defect or company error (e.g., changing the product, scent, or model), the following is required:

• Company approval of the exchange request.
• The product must be in its original, unused or unopened condition.
• The customer bears all shipping fees for returning the product and sending the replacement.

Non-exchangeable products

Product exchanges are not accepted in the following cases:

• Used or opened products.
• Products damaged by misuse.
• Products missing original packaging or accessories.
• Products sold under offers or discounts, except in case of a manufacturing defect or non-matching product.

Exchange requests and shipping procedures

• Exchange requests are fulfilled and shipped only after the final status of the original order is received from the shipping company, whether delivered to the customer or returned to the company.
• The replacement product is prepared and sent only after confirming that all procedures of the original order are finalized and closed with the shipping company.
• If the product to be exchanged is with the customer, we coordinate with the shipping company to collect it first, then send the replacement per company procedures.
• A replacement cannot be sent, nor more than one exchange request fulfilled for the same order, before the original order is closed with the shipping company.
• If the exchange is due to a company error (e.g., non-matching product or a defect), the company bears all exchange shipping fees.
• If the exchange is due to customer preference, incorrect shipping details, or any reason not attributable to the company, the customer bears all exchange shipping fees.