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Standard delivery takes 1 to 3 business days, depending on the city or governorate. Remote areas may take longer due to shipping conditions.

All orders are processed within 24 hours on business days. Orders placed during weekends or official holidays are processed on the first following business day.

Yes, the order must be confirmed with the sales department by phone or WhatsApp before shipping. If we can't reach you or the order isn't confirmed within the specified time, the company reserves the right to postpone or cancel the order.

The order is shipped after paying the agreed deposit. No order is prepared or shipped before receiving the deposit.

Shipping fees vary by customer location and are calculated and shown at checkout. Free shipping offers may be available during campaigns and promotions, subject to each campaign's terms.

The shipping partner attempts delivery up to twice. If we can't reach you or you refuse the delivery, the shipment may be returned to the company.

You are responsible for entering correct and complete shipping details. The company is not liable for any delay or non-delivery caused by an incorrect or incomplete address or phone number.

The company does not offer order refunds after confirmation or shipping. All orders are final once confirmed and the deposit is paid; the deposit is non-refundable after confirmation, unless the cancellation or error is caused by the company.

Yes, you can request an exchange within 24 hours of receiving the order in these cases: the product arrived damaged during shipping, there's a clear manufacturing defect, or you received a different product than ordered.

To accept an exchange: request within 24 hours of receipt, send photos or video showing the issue, provide the order number or purchase proof, and the product must be in its original unused, unopened condition with all original packaging and accessories.

This is possible with the company's approval, provided the product is in its original unused or unopened condition; the customer bears all shipping fees for returning the product and sending the replacement.

Used or opened products, products damaged by misuse, products missing original packaging or accessories, and products sold under offers or discounts are not exchangeable — except in case of a manufacturing defect or sending a non-matching product.

Exchange requests are fulfilled and shipped only after the final status of the original order is received from the shipping company and closed. If you have the product, we arrange for pickup first, then send the replacement.

If the exchange is due to a company error (e.g., non-matching product or a defect), the company bears all shipping fees. If the exchange is due to customer preference or incorrect shipping details, the customer bears all shipping fees.

If there's an issue with your order, contact customer service within 24 hours of receiving it with the order number and photos or video showing the issue; your request will be reviewed and responded to as soon as possible.